£5.48 to email UKVI from outside the UK

Image by George Hodan 

Image by George Hodan 

In its latest attempt to stifle any kind of enquiries from customers, UK Visas and Immigration yesterday announced a change, with effect from 1st June 2017, in the way that customers can contact them from outside of the UK.  Having outsourced customer enquiries to a third party, UKVI will now begin charging customers £5.48 for the privilege of sending them an e-mail.  That’s right, £5.48 for an email enquiry.  

As anyone who has previously attempted to navigate UKVI’s awful customer service enquiry line will know, this is unlikely to be £5.48 well-spent.  The continued push to make UKVI as customer-unfriendly as possible is frustrating for those who frequently use their services and even more so for those who are new to the experience.  

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John Vassiliou

John Vassiliou has worked with McGill and Co since 2010. His experience covers all aspects of UK immigration law, British nationality law, European Union law, the Refugee Convention, and the European Convention on Human Rights.