For many, obtaining an appointment at the public enquiry offices is a difficult experience. There have been reports of individuals and agents abusing the system by taking blocks of appointments thus almost crippling the service so many require. In February, UKBA revised the fee for appointments at £375. With effect from 6th April, UKBA will require an interim payment of £100 to be made when booking the appointment. It is not an additional charge but is simply an advance payment on account.
Should an appointment be cancelled within 5 days of the actual date, then the £100 payment will NOT be refunded.